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TERMS AND CONDITIONS

Customer Care

At Lioness Order, we are committed to delivering exceptional service and ensuring your satisfaction every step of the way. Our goal is to provide you with the best experience, from the moment you place your order to the final delivery.

Our Promise to You:
 

  • Personalized Service: As a custom design business, we value the opportunity to create products that reflect your unique style and needs. Our customer care team is here to assist you with any questions, special requests, or concerns you may have during the design process.

  • Timely Communication: We understand the importance of clear communication. Whether it's about your order status, shipping updates, or any other inquiries, our team will keep you informed. We aim to respond to all inquiries within 1-2 business days.

  • Order Assistance: If you have any issues with your order, such as changes to your design or delivery address, please reach out to us as soon as possible. While custom orders are non-returnable and non-refundable, we want to ensure that your order meets your expectations, and we’ll do our best to address any concerns before production.

  • Quality & Satisfaction: At Lioness Order, we take great pride in our craftsmanship and the quality of the products we create. If your order arrives damaged or defective, we will work with you to resolve the issue promptly and fairly.

  • Respect & Professionalism: Our customer care team is here to help with a positive and respectful attitude. We believe in fostering a supportive and friendly environment for all of our customers.


How to Reach Us:
 

  • Email: For inquiries, please contact us at lionessordervi@gmail.com.

  • Phone: You can also reach us at 904-417-8713.

  • Social Media: DM us directly via our Instagram or Facebook pages for quick responses.


Your Satisfaction Matters: At Lioness Order, we believe that great customer service goes beyond transactions—it’s about building lasting relationships with our customers. If you ever feel your experience with us could be improved, we encourage you to reach out. Your feedback is essential to our continued growth and success.

Privacy & Safety

At Lioness Order, we take the privacy and safety of our customers very seriously. This Privacy and Safety Policy outlines how we collect, use, and protect your personal information. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information Collection
 
We collect personal information that you provide to us when placing an order, signing up for our newsletter, or contacting customer support. This may include your name, email address, shipping address, payment details, and any custom design preferences.

2. Use of Information
 
The information we collect is used to:

  • Process and fulfill orders

  • Communicate order updates and shipping details

  • Improve our services and product offerings

  • Respond to inquiries and provide customer support

  • Send marketing communications (if opted-in)

 
3. Data Security
 
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. This includes encryption and secure servers for processing payments and storing sensitive data.
 
4. Third-Party Services
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share information with trusted service providers who help us process payments, fulfill orders, or improve our services. These providers are required to maintain the confidentiality of your information.
 
5. Cookies
We use cookies and similar technologies to enhance your browsing experience on our website. Cookies allow us to remember your preferences and improve the functionality of our site. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features.
 
6. Your Rights
 
You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of marketing communications at any time

  • Request the transfer of your data

 
7. Data Retention
 
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
 
8. Safety
 
We implement strict safety measures to ensure the security of our products and services. All custom designs are created with care and attention to detail. We do not accept responsibility for any issues arising from external factors during shipping, but we will assist in resolving such matters as quickly as possible.
 
9. Changes to this Policy
We reserve the right to update or modify this Privacy and Safety Policy at any time. Any changes will be reflected on this page, with the updated date of the policy clearly stated.
 
10. Contact Us
 
If you have any questions or concerns about this Privacy and Safety Policy, please contact us at:
Lioness Order
Email: lionessordervi@gmail.com
Phone: 904-417-8713

Wholesale Inquiries

Thank you for your interest in partnering with Lioness Order! We are excited to offer our unique custom designs to retailers and businesses looking to enhance their product offerings. If you’re interested in becoming a wholesale partner, please fill out the form below, and our team will get back to you as soon as possible.
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Wholesale Requirements:
​

  • Minimum order quantities apply.

  • Orders must be placed in bulk for custom designs.

  • Payment terms and shipping will be discussed upon approval of your inquiry.

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CONTACT US TODAY!

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments

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